In the insurance sector, intelligent character recognition could mean sorting which documents are part of a claim. A client may send an email about an insurance claim with a standard printed form attached, or it might include a handwritten note or a photograph of a wrecked motorcycle. An RPA bot uses an Artificial Intelligence (AI) model that scans and understands the intent of any human message. Based on that intent, the software can then automate a response to the request or route it to the proper department.
Automating document classification reduces manual tasks for employees and helps customers get faster service.
Contact neuralg8 to see a demonstration of how easy it is to automate character recognition to convert unstructured data to structured usable data using intelligence-based RPA.